Surely said I… reassuring my daughter.
Screenshot of the search for
b) it really does need to listen to its customers and their concerns and
c) it really does need to evaluate individual circumstances and not hide behind a vague but catch-all 'proper use' clause which eventually could be applied to anything that goes wrong...
In the meantime, heartless Apple in its corporate arrogance quotes its all encompassing and inflexible proper use policy, not telling us what exactly I could have done which caused it to break without knowing that I was doing it, and our little Miss A is upset because she cannot listen to music on the iPod her brother gave her for Christmas.
PS I forgot to ask but why did APPLE’s Miss D ask for our email address if they don’t communicate by email???
PS2 If APPLE thinks the SONY headphones did the damage by breaking and effectively rendered the iPod inoperable, we would appreciate knowing it.